SingleClick helps equipment and service providers improve customer satisfaction and reduce service and support costs by making home and wireless networking simple and easy for consumers at all technical levels.

Original Equipment Manufacturers

Although the equipment or devices you sell to consumers are sold as single units, they become part of a linked network once in the consumer’s home or small office. And unlike a stand-alone device such as a microwave oven - that if it fails, it is the only device affected - your products must meet higher standards. Because if they fail, the consumer’s entire network may be rendered useless. SingleClick solutions can be pre-packaged with your equipment and allow customers to help themselves when technical issues arise. By working with SingleClick in this manner, you can:

Service Providers

If you’re like most Internet and content service providers today, you are negatively affected by consumers’ networking technical challenges and difficulties that are completely independent of your service. In other words, you ultimately get blamed for someone else’s problem. Nonetheless, you receive heavy volumes of misdirected customer support calls, and often undeserved complaints. SingleClick works with leading service providers, like you, to offer solutions that help consumers ensure their networks remain connected and operational. By providing SingleClick’s software solutions to your customers, you can help them self-diagnose and self-repair network failures, and by doing so, you can:

Tech Support Providers

Is your organization responsible for providing third-party technical service and support to home and small office customers? If so, SingleClick can offer you powerful solutions to help you quickly and easily resolve your customers’ common and advanced networking challenges. With SingleClick solutions in your arsenal, you’ll have your customers back up-and-running in no time, and close out more work orders each day.

With SingleClick Solutions you can: